Milwaukie City Council, Administration, and the Finance Department has listened to feedback received from citizens regarding our January switch to monthly utility billing and wishes to thank those citizens. This feedback raised a number of issues regarding the revised procedures, and in response to those questions and concerns, we have summarized the modifications which you will see going forward:
• The due date has been moved back to the 15th of every month and the month-end grace period has been reinstituted.
• The past due penalty fees have been reduced and procedures have been implemented to reduce the number of service shut-offs, helping citizens and saving staff time.
• The layout of utility bills and return envelopes have been changed to make getting your payment back to the City easier and less confusing.
• The City’s Auto-Pay program has been simplified making Auto-Pay easier. Now customers are offered four different choices for their date of payment, all of which fall within the grace period avoiding past due penalties. The new Auto-Pay form will be sent out with February’s billing.
Coming Soon! The City is planning on implementing a new on-line payment option and other exciting additions that will be posted on the City website in March.
